Perform independent checks in line with regulatory frameworks and internal policies, including customer documentation reviews, client feedback, and sales practice assessments
Maintains external and/or internal distributor relationships by consistently requesting the correct evidence, consistently making the correct decision and always explaining rating decisions.
Process insurance claims according to established procedures, ensure accuracy and compliance with policy terms. This includes determining adequacy of claim documentation, verifying coverage details, and settling payout with mortgagees whilst maintaining service standards.