Drive territorial sales performance to meet or exceed budgeted goals, ensuring consistent revenue growth and responsible expense management.
Collaborate with Sales and Marketing teams to prepare quotations, win tenders/contracts, and expand account coverage across the dialysis market.
Develop and maintain strong, long-term relationships with healthcare professionals, distributors, and internal teams to support sustainable growth.
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Supervises assigned team members’ daily activities.
They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
Record and monitor station quality anomalies, customer complaints, and claims disputes; establish issue ledgers, follow up on corrective actions, conduct re-inspections, and ensure full problem closure.
Compile quality control data on a daily, weekly, and monthly basis; prepare reports, review recurring issues, and provide optimization recommendations to reduce complaints and assessment deductions.
Deliver basic operational and quality control training to station staff; assist with new station opening inspections; ensure compliance with headquarters’ quality control requirements.
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• To assist the branch in supervising the overall operation and functions (pricing, display, sales and promotion, manpower, inventory, profit margin and etc) of the Sundry & Toiletries departments to achieve the objective set.
To register and update patient, next-of-kin or guarantor information into the HIS system and booking of beds.
Getting patient, patient’s next-of-kin or guarantor to endorse on the admission form, letter of undertaking and condition of services.
To explain to patient, next-of-kin or guarantor the condition of services especially on their valuables (e.g. hand phones, wallets or purse) and to highlight patient on their room and board entitlement especially the insurance cases and patient with guarantee letter.
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