Manage, configure, and optimize enterprise network infrastructure, including LAN, WAN, WLAN, and SD-WAN across multiple corporate offices and data centers.
Shape trust in Malaysia’s digital payment ecosystem, where platforms such as DuitNow, FPX, MyDebit and JomPAY underpin millions of everyday transactions.
Drive and oversee analysis, design, solution validation, and workshops within the assigned domain, ensuring comprehensive requirement and solution coverage.
Manage, configure, and optimize enterprise network infrastructure, including LAN, WAN, WLAN, and SD-WAN across multiple corporate offices and data centers.
Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
Key Responsibilities:1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.4.Document IT processes and coordinate user training as needed.5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.6.Oversee office networking, including managing firewalls and switches.7.Maintain virtualization environments and manage virtual machine (VM) allocation.8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.9.Take on additional tasks assigned by the IT Manager or Office Manager.
This role supports the organization's cybersecurity assessment and testing activities by evaluating the effectiveness of cybersecurity controls, coordinating security testing initiatives, identifying security weaknesses, and monitoring remediation activities.
Audit overall business process/operations and to ensure it comply with policies and standards (eg. review of operational and/or financial processes; documentation of performance and productivity)