Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner
Conducts operator / applications training and workshops for customers and peers
Develops, prepares and updates required training materials for training and demonstrations
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Provide functional and technical support for enterprise applications (including IFCA Net, IFCA Mall and related systems), focusing on Finance modules: AP, AR, GL, Fixed Assets, and Cash Management.
Act as the main support contact for Finance users — troubleshoot issues, clarify requirements, and guide process improvements with clear communication.
Monitor system performance and ensure high availability of finance applications.
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Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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Lead teams in designing and implementing their respective ERP systems and serve as single of contact on user engagements. Work with end users at all different levels to guide complex projects and develop innovative solutions.
Focus on business process re-engineering efforts and technology enablement.
Accountable for the successful delivery of all project phases, releases, and project components for ERP projects.
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Kreateevee is seeking a Business Development Executive to develop new business opportunities for its audio-visual, digital signage, interactive application, creative content and technology solutions. The role involves identifying potential customers, building relationships, understanding customer requirements and working with technical and project teams to develop commercial proposals and manage opportunities through to handover.