We're looking for an Assistant Key Account Manager (Pharmacy Channel) to join our growing commercial team and play a key role in managing strategic pharmacy accounts such as Watsons, Guardian, and other key chain pharmacies.
If you enjoy negotiations, strategic planning, relationship building, and delivering winning commercial results, we'd love to hear from you!
Manage and grow assigned pharmacy key accounts across Malaysia
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Account Management (Restock Calls): Proactively contact existing B2B accounts (F&B outlets, wet market vendors, catering businesses, and mini-marts) to manage and take their routine weekly/monthly frozen food orders.
Upselling & Push-Selling: Pitch slow-moving stock, near-expiry items (with clearance discounts), or newly arrived imported frozen goods to maximize order size.
Lead Nurturing & Cold Calling: Follow up on inbound inquiries from social media or walk-ins. Conduct outbound calls to new restaurants or cafes in target areas to offer wholesale pricing.
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Assist branch manager to demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Assist the branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
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Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
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Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
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