The position is responsible for supporting the University’s branding, corporate communications, media relations, public relations, digital communications, and stakeholder engagement initiatives.
The role contributes to the achievement of the University’s strategic objectives by developing and executing effective communication strategies that enhance the University’s reputation, visibility, and engagement with internal and external stakeholders.
The position also supports the planning and execution of university marketing events and initiatives that generate positive external impact and strengthened the UCSI University Sarawak campus brand.
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Ensures LTP Field Sales Team sells according to Nestlé Must Have List to General Trade customers to meet sales target and market share objectives.
Advisory role to retailer, understand business owner needs and ensure customer intimacy.
Review Retailer Loyalty Scheme presentation and managing contract signing with key outlets on annual basis with top 10 customers on a quarterly basis.
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Invoice Processing & Verification: Receive, code, and match vendor invoices against purchase orders (POs) and delivery orders (DOs) using the 3-way matching principle.
Vendor Management: Maintain and update vendor profiles, respond to payment inquiries, and reconcile vendor statements regularly to resolve any discrepancies or missing invoices.
Month-End Closing: Assist in month-end closing activities by execute closing schedules efficiently, ensuring all transactions are captured within the strict corporate cutoff dates.
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Conduct members data analysis to determine program budgets and forecasts, and identify trends and behavior patterns for targeted audience segmentation.
Develop, implement, and manage a loyalty program aimed at enhancing customer retention.
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Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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Monitor preventive maintenance programs as well as manage a team of contractors and/ or service providers to ensure work is carry out effectively and efficiently.
Handle occupants' request in a timely manner as well as identify, plan and initiate improvement works to enhance the value of the properties.
Plan, schedule and coordinate general maintenance, major repairs, and remodeling or construction projects for the property.
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Oversee the organization, planning and coordination of sales & marketing activities such as new fund briefings, market update sessions and/or client seminars in order to support the Institutional Unit Trust Adviser (IUTA) distribution channels.
Strengthen rapport with the IUTA distribution channels and actively participate in regional sales review meetings and/or branch manager meetings.
Support the IUTA distribution channels in both retail and corporate sales through joint fieldworks and presentations.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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