Manage the daily Human Resources functions, including recruitment, onboarding, employee records, performance management, training, and compliance with employment laws.
Handle daily finance operations, including accounts payable, accounts receivable, payment processing, bank reconciliation, and maintaining accurate financial records.
Oversee general office administration, including office facilities, procurement, asset management, licences, and contract renewals.
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Manage the daily Human Resources functions, including recruitment, onboarding, employee records, performance management, training, and compliance with employment laws.
Handle daily finance operations, including accounts payable, accounts receivable, payment processing, bank reconciliation, and maintaining accurate financial records.
Oversee general office administration, including office facilities, procurement, asset management, licences, and contract renewals.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Manage a portfolio of existing Commercial Banking Account Relationship in order to grow both funded income and non–funded income.
Manage a portfolio of accounts in order to provide value – added banking advice and customized financial solutions in order to optimize revenue generation from the portfolio.
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Oversee the organization, planning and coordination of sales & marketing activities such as new fund briefings, market update sessions and/or client seminars in order to support the Institutional Unit Trust Adviser (IUTA) distribution channels.
Strengthen rapport with the IUTA distribution channels and actively participate in regional sales review meetings and/or branch manager meetings.
Support the IUTA distribution channels in both retail and corporate sales through joint fieldworks and presentations.
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Serve as the area (state) owner for all Telco Prepaid and Postpaid businesses under the Open Channel and Modern Trade categories.
Monitor and report on competitor activities, programs, and presence within assigned clusters. Evaluate their effectiveness, threats, and opportunities, and recommend Quick Win strategies to ensure CelcomDigi remains competitive.
Ensure healthy cluster performance in alignment with the Sales & Distribution team’s pyramid health guidelines.
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Overall assisting HSE Manager responsible to ensure all HSE & Compliance related matters are compliant to DOSH, DOE, MOH, BOMBA and other local authorities while maintaining the HSE practices at the company consistent with the ISO14001 and ISO45001 with supporting role in the ISO9001 and ISO29001 implemented.
Overall responsible to ensure compliance with ISO standards (including ISO 9001, ISO 14001, ISO 45001 & ISO 29001) or any other relevant standards applicable to the organization, facilitates effective document control processes, and supports internal & external audits to maintain quality management systems.
Provide guidance and support to employees regarding ISO-related documentation and processes as well as identify opportunities for improvement.
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