- Respond to customer inquiries via phone, email, and in-person, providing accurate information about services and products.
10 days
It Executive Jobs in Subang Jaya - October 2026 - Urgent Hiring
Showing 15 jobs results for
"it executive"
in Subang Jaya
- Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
1 day
- Oversee and process daily orders from all retail branches, ensuring 100% accuracy from picking to dispatch.
25 days
- Oversee and process daily orders from all retail branches, ensuring 100% accuracy from picking to dispatch.
25 days
- Oversee and process daily orders from all retail branches, ensuring 100% accuracy from picking to dispatch.
25 days
- Specific Responsibilities:
18 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle inbound and outbound calls from customers via various channels.
2 days
- Handle customer inquiries via phone, email, live chat, and social media.
22 days
- -Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets
30+ days
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