Job SummaryWe are looking for a young, motivated and responsible IT Executive to provide day-to-day IT support to branches and ensure the smooth operation of the company's IT system and equipment.
Key Responsibilities
~ Provide basic IT support to branches for computer, software, printer, email and internet related issues....
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets....
Provide 1st and 2nd line support for APAC users across project sites, regional offices and remote locations, covering desktops, laptops, mobiles, printers, meeting room technology, Microsoft 365, approved applications, connectivity and basic server or system issues.
Act as a professional first point of contact for APAC users via phone, email, Teams and the IT service management system, ensuring timely support across regional time-zone requirements and site operating patterns.
Log, categorise, prioritise, update and resolve incidents and service requests with clear notes, actions taken, resolution details and appropriate linkage to site, project, asset or user impact....
Serve as a subject matter expert and technical support on Quantum solutions, focusing on the challenges and complexities of managing the tsunami of unstructured data, associated technical workflows and the intricacies of media workflows. Provide guidance on solution implementation and ensure optimal performance.
Demonstrates excellent interpersonal skills, effective listening, demonstrates logical trouble shooting techniques when documented procedures fail to resolve the issue, concern with quality deliverables and appropriate sense of urgency in fulfilling customer requirements.
Able to isolate problems to the product, ecosystem, or backup hosts/software. Work closely with product engineering, providing feedback for solution improvement....
Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy...
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)2. Ability to provide technical support over the phone3. Excellent Oral and Written Communication skills4. Hands on Experience on resolving customer issues related to the infrastructure5. Assist with support of network connectivity, PCs, and VPN connectivity6. Experience on Remote Desktop Client Software’s7. Ability to resolve and or provide work around8. Anticipate customer needs and proactively identifies solutions9. Enthusiastic Maintain high customer / end user satisfaction10. Strong in Communication skills and inter-personal skills.11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.12. Should have experience in Active Directory and desktop engineering13. Hands on experience on VMware and VDI troubleshooting.