You will provide expert assistance to customers, partners, and internal teams by investigating technical issues, identifying root causes, and delivering clear, practical resolutions.
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
administering Microsoft 365, performing routine Active Directory and server checks, troubleshooting staff network connectivity issues, and coordinating equipment servicing with hardware vendors.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
About the roleCaptain's Eye Asia is looking for a Tier 2 Technical Support Engineer based in Singapore to support maritime AI systems installed on commercial vessels. This is a hands-on role combining technical troubleshooting, customer communication, remote installation support, and regular visits to vessels calling at Singapore.
Provide technical assistance to dealers, service centers and fleet customers; diagnose vehicle faults involving battery systems, electric motors, high-voltage systems, charging systems and vehicle electronics.