For Employers - Post Jobs
Contact Us
Jobs
Companies
Forums
It Helpdesk Support Jobs in Kuala Lumpur - August 2026 - Urgent Hiring
Showing 379 jobs results for
"it helpdesk support"
in Kuala Lumpur
Never miss any updates for It Helpdesk Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Successfully manage service requests, incident, and problem tickets.
- Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.
- Actively communicate with internal and external customers. ...
Posted
10 days ago
Undisclosed
KL City
- Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
- Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
- Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation. ...
Posted
12 days ago
Undisclosed
KL City
- Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
- Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
- Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation. ...
Posted
12 days ago
Undisclosed
KL City
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs ...
Posted
20 days ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
13 days ago
Undisclosed
KL City
- Role: Customer-Facing IT Specialist (APAC)
- Industry: Global Logistics & Supply Chain
- Location: TTDI / Uptown Damansara ...
Posted
14 days ago
Undisclosed
KL City
- Act as the first point of contact (L1 support) for all IT-related incidents and service requests via calls, emails, chat, or ticketing tools.
- Log, classify, and prioritize incidents accurately in tools such as ServiceNow (SNOW) or equivalent.
- Provide initial diagnosis and resolution for common IT issues (hardware, software, network, access-related). ...
Posted
16 days ago
Undisclosed
KL City
- Employment Type: 3months renewable contract
- ️ Industry: IT Services
- Working Hours (Monday – Friday, Shift Rotation) ...
Posted
16 days ago
Undisclosed
KL City
- Act as the primary technical escalation point for customer support issues.
- Investigate, troubleshoot, and resolve complex application, payment, and system incidents within agreed service levels.
- Perform root cause analysis and drive permanent resolution of recurring issues. ...
Posted
16 days ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
3 days ago
Undisclosed
KL City
- Lead the diagnosis and resolution of complex customer issues across TiDB, distributed databases, and cloud environments.
- Take technical ownership of critical cases and incidents, working with customers, Frontline Support, Product, and Engineering teams.
- Develop AI agents and AI-assisted workflows that improve diagnosis, troubleshooting efficiency, and knowledge reuse. ...
Posted
3 days ago
Undisclosed
KL City
- Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
- Conduct thorough troubleshooting to resolve hardware and software issues.
- Document all technical interactions and resolutions with detailed documentation. ...
Posted
2 days ago
Undisclosed
KL City
- Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
- Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams.
- Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. ...
Posted
4 days ago
Undisclosed
KL City
- Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
- Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams.
- Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. ...
Posted
5 days ago
Undisclosed
KL City
- Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
- Accept and respond to all IT related incidents and requests.
- Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system. ...
Posted
8 days ago
Undisclosed
KL City
- Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics. ...
Posted
8 days ago
MYR2,500 - MYR3,000 Per Month
KL City
- We are seeking an enthusiastic IT Support Engineer with 4 years of hands-on experience in desktop support and IT operations.
- The ideal candidate will provide front-line technical support for users , assisting with IT infrastructure and systems that support a securities trading environment.
- This role will involve day-to-day IT service delivery, troubleshooting, and resolving Level 1 technical issues across desktops, standard applications, video conferencing tools, IP phone systems, and onboarding/offboarding procedures. ...
Posted
9 days ago
Undisclosed
KL City
- Maintain deep communication application system knowledge in order to
- Support production Client Lifecycle Management Platform
- Support the continuous evolution of the platform in order to automate manual processes / actions. ...
Posted
9 days ago
Undisclosed
KL City
- Working in a global team of technical support engineers, collaborating with colleagues in multiple time zones to provide best-in-class support services
- Acting as Level 2 point of contact for the business supporting a number of business-critical services and applications
- Prioritizing and resolving day-to-day systems issues and customer requests ...
Posted
9 days ago
Undisclosed
KL City
- Provide first-level IT support and triage through phone, email and service desk requests.
- Investigate and resolve incidents while maintaining a high first-call resolution rate.
- Escalate complex issues to Level 2 support teams with clear documentation and proper ownership transfer. ...
Posted
9 days ago
Undisclosed
KL City
- Lead the global IT Service Desk across KUL and BRU, setting direction for responsive, professional, user-focused support
- Lead day-to-day service desk operations, ensuring incidents, requests, and user issues are handled in line with agreed service levels
- Own service performance through KPIs, SLAs, reporting, and governance, and drive actions that improve efficiency, user satisfaction, and maturity ...
Posted
10 days ago
Undisclosed
KL City
- Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
- System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
- Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance ...
Posted
19 days ago
Undisclosed
KL City
- Perform user management (security, access control)
- Assist and support users on application.
- Assist Project Manager and team members during the project implementation. ...
Posted
19 days ago
Undisclosed
KL City
- Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills ...
Posted
19 days ago
MYR2,500 - MYR2,800 Per Month
KL City
- Cell phone reimbursement
- Meal allowance
- Opportunities for promotion ...
Posted
19 days ago
MYR2,500 - MYR2,800 Per Month
KL City
- Cell phone reimbursement
- Meal allowance
- Opportunities for promotion ...
Posted
19 days ago
Undisclosed
KL City
- Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. ...
Posted
14 days ago
Undisclosed
KL City
- This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams
- You will be interacting with international customers to fix technical issues and provide quality support.
- Excellent growth opportunities hierarchically and functionally across towers ...
Posted
2 days ago
Undisclosed
KL City
- Provide Level 1 and Level 2 technical support for end users on hardware, software, and IT-relatedissues.
- Diagnose and resolve desktop, laptop, printer, peripheral, and connectivity issues.
- Handle incidents, service requests, and problem tickets within agreed SLA and KPI targets. ...
Posted
16 days ago
Browse Location:
More Location
Browse Company:
More Companies
Browse "it helpdesk support" Job By:
Browse "it helpdesk support" Job By:
More Industries