Provide responsive, hands-on IT support for hardware, software, and connectivity issues, minimizing disruption to daily operations.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
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Lead the implementation and upgrade of Epicor ERP across six factories, including the Classic-to-Kinetic UI migration, ensuring timely, cost-effective execution.
Develop and maintain detailed project plans, risk registers, resource allocations, and executive status reporting for all ERP initiatives.
Define and drive the long-term ERP roadmap, identifying opportunities for system enhancements, module expansion, and integration.
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