Document, review, and analyse existing business processes and internal systems to improve knowledge sharing, operational efficiency, and process effectiveness.
Manage multiple ICT projects and enhancements, overseeing external vendors, service providers, application teams and infrastructure teams to ensure timely delivery within agreed budgets and schedules.
Develop and maintain information security policies, technical standards, procedures, and security baselines in line with industry best practices and regulatory requirements.
Manage and grow new and existing relationships within key customer accounts by understanding their business structure, decision makers, and ongoing needs.