Establish and maintain appropriate relationships with customers, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.
External communication with customers, consultants, general contractor, supervision, design institute and other construction units, manage site activities to ensure compliance to quality standards.
Internal communicate and work closely with sales, engineering, project engineer, procurement and other departments to ensuring the overall company objectives/performance is achieved.
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Delivering and tracking against the key commercial KPI's of sales and profitability
Curating the optimum assortment for our customers that delivers on all our commercial targets, sales and profitability across multiple business units – instore, ecommerce platforms
Identifying market trends, growing and developing new areas of business identified as strategic growth opportunities
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As the Assistant Marketing Manager - Mobility, you will independently lead the end-to-end planning and execution of integrated mobility marketing campaigns that help grow Grab's Mobility business in Malaysia
You will work closely with cross-functional teams, including Operations, Commercial, CRM, Analytics, PR, Product, and external agencies. These teams will help translate our goals into applicable, clear Go-To-Marketing (GTM) campaigns.
To succeed in this role, you need to be a self-motivated individual who can perform under pressure in a dynamic, fast-paced environment. You have a clear understanding of end-to-end marketing strategies and go-to-market coordination, and can break down complex issues into executable strategies and detailed tactics.
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Coordinate preventive and corrective maintenance activities for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
Ensure timely response, follow-up, and resolution of maintenance requests, breakdowns, and emergency issues.
Act as Person-in-Charge (PIC) for assigned outlets or regions, providing maintenance support and guidance to store teams.
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Manage, supervise and monitor all functions of the mall operations including building safety & security services, housekeeping and cleanliness, car parking operations, landscaping maintenance, M&E equipment and services and other amenities and facilities to maintain acceptable standards and maximize property value
Plan and implement proper and effective preventive maintenance programmes for all M&E services and building works, ensure maintenance checklist is in place, and respond quickly to tenants and shoppers' feedback
Supervise and monitor performance of service providers and ensure all service contracts are carried out on schedule and in accordance with contract agreement, including timely renewal of licenses, permits and service contracts
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Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience.
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Adhere to Superior/Management’s directive, instruction, delegation and advices.
As and when required by the Management, to prepare report, presentation deck and any form of documents including presentation to the management, follow-up, updates and etc., all up to satisfactory of the Management.
To lead on special missions (administrative, Contract and Commercial related matters) as and when instructed by the Management.
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Drive management planning and decision-making by identifying, maintaining, and evaluating relevant information, and recommend financial actions aligned with organizational goals.
Lead the monthly Integrated Business Planning process (Latest Estimate & 3-month rolling forecast) to assess market developments and trends (demand and supply), and provide corresponding financial implications.
Coordinate the budgeting process by integrating departmental inputs with quantitative analysis and recommendations, ensuring alignment with the company’s strategic direction and business plans.
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Develop and execute the e-commerce strategy across key marketplace platforms, primarily TikTok Shop, Shopee and Lazada.
Own the annual and monthly e-commerce activity calendar, including major platform campaigns, promotional periods, product launches and key commercial moments.
Plan and coordinate D-Day / campaign-day activities, ensuring campaigns are fully prepared and executed on time.
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Lead Safety & Health governance and performance across Supply Chain operations, driving continuous improvement and ensuring safety remains embedded in operational decision-making.
Lead the TPM Safety Pillar, including the pillar roadmap, assessments, action plans and KPI delivery, while driving ownership across operational teams.
Drive compliance with Malaysian Occupational Safety & Health regulatory requirements and HEINEKEN safety standards, including regulatory engagement where required.
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Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams.
Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
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Support and assist in executing overall tendering and procurement process for all developments/projects strategy according to Company’s policies and procedures
Assist in preparation selection of eligible contractors for tender exercise based on approved Management Master list of Contractors
Execute the tendering process to ensure Tender Exercise, Tender Approval Papers for Management (Circulation, GTC & BTC) approval and Tender Award as per Management Approval
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Industrial sales and performance growth with Malaysia end-users, contractors and consultants.
Providing distinctive sales strategies & support including but not limited to process systems designs and solutions to satisfy customers’ needs
Main duties include preliminary design of refrigeration system, compiling accurate project costing, liaising with vendors for quotations, and preparation of Project proposals suiting the Client requirement
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Develop and maintain effective working relationships with relevant Federal, State and local government authorities.
Support government meetings, engagement programmes, courtesy calls and stakeholder outreach, while maintaining stakeholder mapping and engagement records.
Monitor and track policy, regulatory, legislative and fiscal developments relevant to HEINEKEN Malaysia.
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Build, lead and develop the Compliance Operations team across KYC, Transaction Surveillance and Fraud Risk Management, setting team structure, workload distribution and career progression paths
Own end to end hiring for the function: define role requirements, build sourcing pipelines and run a hiring process that scales with team growth rather than reactive backfilling.
Run quality assurance sampling across case decisions — and act on what it tells you about inconsistent outcomes, thin rationale, and SOPs that have drifted from practice
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Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
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Daily responsibilities include developing customer business plans, monitoring sales performance, conducting regular business reviews, and identifying new growth opportunities.
Lead negotiations on pricing and promotional activities, coordinate with internal teams on product availability and execution, and ensure high levels of customer satisfaction.
Gathering market insights, tracking competitor activities, and preparing timely reports and forecasts for management.
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