Working as liaison between vendors and the Company
Providing specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters
Building and maintaining positive relationships with vendors
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Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvementIdentify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
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Own the centralized logging design: maintain log sinks created in each source project. Own metrics aggregation via the Cloud Monitoring metrics scope: keep the scoping project configuration current as business projects.
Build and maintain monitoring dashboards and alert policies in Cloud Monitoring or Grafana, covering both Data Engineering DAG health and underlying GCP infrastructure.
Manage alert routing and notification channels; review alert quality regularly and drive down false positives and unactioned alerts. Onboard new projects into the logging and monitoring standard as part of project intake.
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Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling.
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
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Design, implement, and continuously enhance the Young Talent Programme framework, including programme structure, development journeys, rotation models, competency requirements, milestones, and success measures.
Establish programme governance, policies, processes, and standards to ensure consistent delivery and participant experience.
Define clear career pathways and progression criteria to support participants' long-term growth within the organisation.
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Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies.
May be responsible for delivery and management of smaller, less complex, regional studies.
Develop integrated study management plans with the core project team.
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Develop, review, and update the enterprise risk management framework, including risk appetite statements and risk targets, to support organisational objectives.
Establish, implement, and maintain structured processes for risk identification, assessment, monitoring, and reporting across the organisation.
Implement risk management initiatives, including risk facilitation sessions and advisory activities, to support effective risk ownership and mitigation.
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Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
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Build and nurture strong relationships with partners, distributors, agencies, and internal teams, serving as the key bridge between partners, vendor stakeholders, and PMM/VPMM teams.
Manage ongoing partner relationships on a daily basis, ensuring partners are informed, enabled, and actively driving initiatives that support and grow client revenue.
Collaborate closely with partner and local sales and marketing teams to understand solution priorities, curate and adapt client-provided materials, and drive effective partner enablement and training initiatives.
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Establish, maintain, and enforce cloud security policies, standards, and governance frameworks to ensure secure cloud adoption across the organization.
Penetrate and increase Share of Wallet in existing assigned Sensormatic Customer Accounts.
Identify, acquire and develop new Customer Accounts.
Lead the strategic direction of customer accounts by establishing and articulating client requirements and expectations. Impact customers’ business strategies through promoting and selling across the company’s solution portfolio. Promote and sell higher value services to the customer, enabling competitive advantage for them in the marketplace.
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Penetrate and increase Share of Wallet in existing assigned Sensormatic Customer Accounts.
Identify, acquire and develop new Customer Accounts.
Lead the strategic direction of customer accounts by establishing and articulating client requirements and expectations. Impact customers’ business strategies through promoting and selling across the company’s solution portfolio. Promote and sell higher value services to the customer, enabling competitive advantage for them in the marketplace.
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