Possess good knowledge of the industry, products, business environment and best practices and represent AbbVie in a professional manner that aligns with company image.
Proficient in articulating product features, benefits, and clinical applications of assigned portfolio to address customer inquiries and concerns effectively.
Being active in the assigned territories to consolidate field observations and actively sharing this knowledge with internal stakeholders to inform key decisions.
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Assist MD in managing the daily operation of the store to ensure it runs efficiently and smoothly by initiating, coordinating and enforcing SOPs and Company's policies and procedures, recruitment, training and development- ensuring excellent customer service.
Achieving challenging monthly and annual sales, inventory and related store KPI targets.
Achieve financial objective by working closely with the MD on annual budget, scheduling expenditures, analysing variances and initiating corrective actions through the store budget and P&L.
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Assist MD in managing the daily operation of the store to ensure it runs efficiently and smoothly by initiating, coordinating and enforcing SOPs and Company's policies and procedures, recruitment, training and development- ensuring excellent customer service.
Achieving challenging monthly and annual sales, inventory and related store KPI targets.
Achieve financial objective by working closely with the MD on annual budget, scheduling expenditures, analysing variances and initiating corrective actions through the store budget and P&L.
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Manage, guide and develop the factory supply chain teams to ensure:
Detailed Production Scheduling is consistently delivering achievable plans for both manufacturing and filling/packaging operations within given Master Production Schedule, whilst minimizing production costs.
Material Management Planning (Inbound Material Management) makes raw & packaging material available on time and quality at best overall costs for seamless manufacturing; co-ordinates with suppliers of raw and packaging materials for maintaining service levels while constantly seeking improvement possibilities.
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Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads
Actively participate and collaborate with other sales personnel at PBC/branch/region on sales activities/campaigns for customer acquisition and retention
Prepare and provide investment & wealth financial advisory and assistance to customers for their investment/wealth portfolio management
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, and conventions
Responsible for overall Customer satisfaction, the processing orders for company products and services
Establish relationship with clients and provide high standard of customer service continually.
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Lead, manage and develop the Operations & Project Delivery Department, including engineering, project execution, installation, commissioning and maintenance functions.
Plan and manage departmental manpower, workload, competencies, performance and resource allocation.
Provide technical and operational leadership for Solar PV, BESS and associated electrical projects.
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Review, assess, and draft a wide range of legal documents, including contracts, agreements, and official correspondence.
Manage and maintain the Company’s contract management system, ensuring all contracts are accurately filed, tracked, and renewed or terminated as required, thereby supporting both operational efficiency and legal compliance.
Coordinate with internal stakeholders to facilitate contract execution and ensure adherence to contractual obligations and compliance requirements.
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Understand sales business needs: Work closely with sales, marketing, customer service, supply chain and finance operations teams to understand priorities, pain points, and growth plans.
Translate business requirements into IT solutions: Convert business challenges into requirements for IT Delivery teams, vendors, or solution providers.
Support business process clarity with business users, simplifications, streamline between business product teams
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Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA,, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.
Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.
Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.
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