Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Lead and manage all Quality Assurance and Quality Control (QA/QC) activities for Mechanical and Electrical (M&E) works on a data center construction project.
Responsible for leading and overseeing fleet and group quality performance, ensuring effective non-conformance management, maintaining audit readiness, and promoting a culture of continuous improvement throughout the organization.
Review and to ensure that the audit engagements’ working papers are maintained and filed correctly in line with the standards of the Global Internal Audit Standards of The Institute of Internal Auditors and of the department.