setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
Seeking a customer support specialist to assist clients via phone and remote access.
...
• Proficiency in IoT protocols such as MQTT
CoAP
and HTTP.
• Experience working with cloud platforms like Ali Cloud.
• Strong understanding of cloud-based application.
• Knowledge of web-based design
• Knowledge of security protocols and best practices for IoT networks.
• Strong proficiency in programming languages such as C/C++
Python
or JavaScript for embedded systems.