Customer Service Representative (24/7 Shift)Location: Sunway Square Corporate Towers (Shell HQ)Employment Type: 1 Year ContractWorking Hours: 24/7 rotational shifts (Shift allowance: RM550/month)Base Salary: RM2,800 - RM 3,000/monthShift Allowance: RM 550/MonthShift 1 (Morning): 9:00 AM – 6:00 PMShift 2 (Evening): 3:00 PM – 12:00 AMShift 3 (Night): 12:00 AM – 9:00 AMAbout the RoleAs a Customer Success Specialist (E-Mobility), you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.Key ResponsibilitiesCustomer Support: Handle front-line customer enquiries via phone, email, and ticketing platforms, including promotions, account enquiries, and feedback.Issue Resolution: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.Loyalty Management: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.Digital Support: Encourage customers to use digital self-service tools and provide support for online platforms and apps.Process & Collaboration: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.Continuous Improvement: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.
Design, develop, and maintain applications primarily using the Joget Workflow platform, including building forms, datalists, userviews, and process flows. While the main focus is on Joget development, the role may also involve supporting Java application development when required.
Customize and enhance Joget apps using Java, JavaScript, HTML, CSS, and Joget-specific APIs and plugins.
Develop and maintain custom Java modules or plugins to extend Joget functionalities or integrate with external systems as required.
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End-to-End Development: Lead the design and implementation of robust, scalable software applications with Flutter/React and complementary technologies.
AI-Enhanced Features: Integrate AI-driven components—such as smart search, chatbots, product recommendations, and predictive UI elements—into modern retail solutions.
System Integration: Work closely with AI, backend, and DevOps teams to connect applications with APIs, cloud services (especially Azure), and analytics pipelines.
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End-to-End Development: Lead the design and implementation of robust, scalable software applications with Flutter/React and complementary technologies.
AI-Enhanced Features: Integrate AI-driven components—such as smart search, chatbots, product recommendations, and predictive UI elements—into modern retail solutions.
System Integration: Work closely with AI, backend, and DevOps teams to connect applications with APIs, cloud services (especially Azure), and analytics pipelines.
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AI-Powered Testing Support: Leverage AI-powered testing tools (e.g., test case generation, visual regression detection, anomaly detection) to increase test coverage and reduce manual effort.
QA for AI Modules: Collaborate with AI/data teams to validate AI outputs (e.g., recommendation engines, predictive analytics, LLM features) by designing test cases for accuracy, bias detection, edge cases, and failure modes.
BI Dashboard Validation: Verify data accuracy and consistency in Power BI dashboards by comparing against source data, backend queries, and expected business logic.
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We genuinely believe work should be enjoyable! Although we might not always have big activities planned, we’re a close-knit team who enjoys relaxing together. whether it’s playing our office PS5, Pickleball or casual badminton sessions after work.
We actively support your professional growth, providing regular training opportunities to keep your skills sharp.
We have flexible working hours: standard hours are 9 am - 6 pm, but we allow you to adjust your schedule according to your needs (come earlier and leave earlier, or vice versa).
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AI-Powered Testing Support: Leverage AI-powered testing tools (e.g., test case generation, visual regression detection, anomaly detection) to increase test coverage and reduce manual effort.
QA for AI Modules: Collaborate with AI/data teams to validate AI outputs (e.g., recommendation engines, predictive analytics, LLM features) by designing test cases for accuracy, bias detection, edge cases, and failure modes.
BI Dashboard Validation: Verify data accuracy and consistency in Power BI dashboards by comparing against source data, backend queries, and expected business logic.
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End-to-End Development: Lead the design and implementation of robust, scalable software applications with Flutter/React and complementary technologies.
AI-Enhanced Features: Integrate AI-driven components—such as smart search, chatbots, product recommendations, and predictive UI elements—into modern retail solutions.
System Integration: Work closely with AI, backend, and DevOps teams to connect applications with APIs, cloud services (especially Azure), and analytics pipelines.
...
AI-Powered Testing Support: Leverage AI-powered testing tools (e.g., test case generation, visual regression detection, anomaly detection) to increase test coverage and reduce manual effort.
QA for AI Modules: Collaborate with AI/data teams to validate AI outputs (e.g., recommendation engines, predictive analytics, LLM features) by designing test cases for accuracy, bias detection, edge cases, and failure modes.
BI Dashboard Validation: Verify data accuracy and consistency in Power BI dashboards by comparing against source data, backend queries, and expected business logic.
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Technical Support- Assisting IT Support Executive in providing technical support to staff by troubleshooting hardware, software, and network issues.
IT Documentation- Create and maintain IT documentation, including user manuals and guides. - Ensure documentation is up-to-date and accessible.- Assisting IT Support Executive in administrative task; including planning, implementing, and managing IT service contracts.
Inventory Management- Maintain an inventory of all hardware and software resources. - Track IT assets and ensure proper documentation.- Assisting IT Support Executive in procurement; including evaluate & review, purchasing and disposal of asset.
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