Deliver high-quality financial accounting, reporting, and cash management activities, ensuring accuracy, compliance, and timely execution.
Drive financial close and reporting excellence, supporting Group, management, and statutory reporting requirements across entities within scope.
Partner with stakeholders to provide insightful financial analysis, enhance decision-making, and address complex accounting and reporting matters according to GFRM / IFRS
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Trading and Supply’s Distribution Operations & Midstream business plays a critical role in delivering value within Downstream & Renewables, driving towards our ultimate potential as a true integrator of choice, be it with Upstream, Downstream, or third-party customers.
At the core of Shell's value chain, Distribution Operations serves as the operational backbone that ensures the safe, reliable, and efficient transportation, storage, and delivery of energy products and solutions to customers. We connect supply and demand through strategic partnerships across Shell businesses and external stakeholders, enabling seamless value delivery across the network.
We are committed to maximizing the value of existing assets while continuously identifying opportunities to enhance commercial performance, improve operational efficiency, and reduce carbon intensity. At the same time, we uphold world-class standards in safety, risk management, and operational excellence.
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Loyalty & Digital Analyst (Marketing)Oil & Gas Industry1 Year Contract (renewable)Mon – Fri (9am – 6pm) – HybridKuala Lumpur (beside NU Sentral)Base Salary: MYR 5,000 - MYR 5,500Role PurposeThe Loyalty & Digital Analyst supports the growth and performance of Client’s loyalty, CRM and App ecosystem by turning data into actionable insights.The role is responsible for tracking loyalty performance, CRM effectiveness, App engagement, digital voucher performance, campaign results, issue trends and tech delivery progress. The analyst will support the team in identifying growth opportunities, diagnosing operational or technical issues, improving campaign effectiveness and enabling better business decisions for Client App and loyalty roadmap prioritization.This role works closely with the Loyalty & Digital Manager and Loyalty & Digital Implementer, Loyalty partner, IT, digital product teams, CRM agencies, vendors and internal stakeholders.Key Accountabilities1. 1. Performance & Insightso Monitor and analyze loyalty, CRM and App performance.o Track key metrics including TAC, acquisition and retention.o Provide insights and recommendations to drive business growth.o Build and maintain regular performance dashboards and reports.2. Campaign & CRM Analyticso Support customer segmentation and campaign targeting.o Measure campaign effectiveness and identify optimization opportunities.o Conduct post-campaign analysis and share key learnings.o Support test-and-learn initiatives and A/B testing3. Shell App & Digital Product Supporto Monitor app adoption, engagement and customer journeys.o Identify customer pain points and improvement opportunities.o Provide data and insights to support Shell App roadmap decisions.o Support business case development for new features and enhancements.4. Issue Management & Escalation Supporto Assess customer and business impact of issues.o Support customer operations in escalation and provide updates for stakeholders.5. Tech Delivery & UAT Supporto Support business requirements, UAT and launch readiness activities.o Track defects, enhancements and delivery progress.o Coordinate testing for loyalty, CRM, voucher and app features.o Monitor performance after launch and highlight issues or opportunities
Analyse, design, and develop IT solutions which includes a range of activities from designing, debugging, coding, unit/automated testing and documenting, building and launching new features.
Address problems of system integration, compatibility and multiple platforms.
Troubleshoot production problem related to software application.
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Prepare and maintain the Requirement Traceability Matrix (RTM) and ensuring requirements are linked to the relevant functions, test scenarios, test cases, execution results and defects.
Prepare and update the Test Scenario Preparation (TSP) by deriving positive, negative, role-based, integration and end-to-end scenarios.
Develop and maintain detailed test cases, test scripts, test data, expected results and execution evidence.
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Translate application storyboards and use cases into functional applications.
Design, build, and maintain efficient, reusable, and reliable Java code.
Work with other members of a planning team to develop a prototype plan for an enterprise system that including what key features system users require in the system as well as integration strategies to update existing systems that will transition into the new system build down the road.
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Translate application storyboards and use cases into functional applications.
Design, build, and maintain efficient, reusable, and reliable Java code.
Work with other members of a planning team to develop a prototype plan for an enterprise system that including what key features system users require in the system as well as integration strategies to update existing systems that will transition into the new system build down the road.
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