Execute the regional EB direction within your market and collaborate directly with business units, functions, and regions to ensure market relevancy
Work with your market leader to establish a cohesive market plan across the assigned responsible countries, ensuring workforce plan and local realities are integrated
Partner across the regional stakeholder groups, talent acquisition, capability & workforce planning CoE, and EB function to translate business recruitment goals into EB initiatives to drive awareness, engagement, and applications.
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Review claims documentation, policy coverage, medical evidence, and loss details to determine claim validity, liability, and entitlement in accordance with Company guidelines and delegated authority.
Assess, review, investigate, approve and process Major Claims (Death and Critical Illness) accurately and timely, applying sound technical judgment and appropriate risk controls.
Utilize digital claims systems, workflow tools, and data dashboards to manage claim assessments, monitor turnaround time and ensure adherence to service level and quality benchmarks.
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The Corporate Account Specialist is responsible for the operational lifecycle of corporate client accounts — from onboarding and implementation through ongoing account administration and stakeholder management — and serves as the technical benefits expert supporting commercial teams in a consultative, non-selling capacity. Rather than performing day-to-day account servicing as business-as-usual, the role designs and operates the CSM AI agent through which the Tier 3 and Tier 4 portfolio is served, remaining accountable for outcomes whether work is done directly, delegated to AI, or enabled through client self-service.
The role also designs and implements AI-enabled account intelligence for the entire Customer Success team: building signal systems that automatically detect churn risks and expansion opportunities across the client base, so that account management across all tiers is driven by data rather than manual monitoring. The role owns the signal infrastructure, not the commercial outcomes. By combining operational excellence, benefits domain expertise, and signal system design, the role contributes to client satisfaction, retention, and scalable account coverage.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
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Develop and execute risk-based audit plans across all facility types via scheduled and surprise inspections to produce detailed audit reports, including non-conformance findings and corrective action tracking.
Conduct independent technical inspections and audits on building systems including M&E, critical infrastructure (UPS, HVAC, generators), and fire protection systems.
Identify and assess operational, safety, fire, process, procedural and engineering risks to recommend practical mitigation measures to protect CD asset and people.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Key member in driving CelcomDigi’s agenda in the investment companies and act as an advisor to CelcomDigi’s Management and to the CelcomDigi’s appointed board members of these investment companies.
Responsible in managing strategy, governance, priorities, and activities for CelcomDigi’s investments in non-wholly owned companies, joint ventures. Lead the business and financial analysis, review investment companies business plans and projections
Manage and facilitate financial and business performance reviews, fundamental analyses and coordinate pre-board alignment and clearance together with internal and external experts
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Extract, analyse, and interpret large datasets to deliver insightful reporting that supports strategic decision-making across the business
Partner closely with stakeholders to understand business questions, conduct deep-dive and ad hoc analyses, and translate findings into clear, actionable recommendations
Build and refine customer segmentation analyses to uncover behavioural patterns and enable the creation of targeted products and campaigns
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