As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Customer service and client relationship skills, including the ability to handle inquiries, complaints, and feedback professionally and empathetically.
Communication skills in written and spoken English (and preferably Bahasa Malaysia), with clear, courteous, and confident interaction across phone, email, and messaging platforms.
Organizational and administrative skills to manage redemption requests, update customer records, and support inventory, stock, and fulfillment processes.
...
Install, inspect, maintain, troubleshoot, and repair split units, cassette units, VRF/VRV systems, package units, central air conditioning, and refrigeration equipment.
Carry out scheduled preventive and corrective maintenance to ensure optimal HVAC system performance and minimize downtime.
Diagnose and rectify electrical, mechanical, and refrigeration faults using appropriate testing equipment and diagnostic tools.
...
Provide SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, assess security-related updates and the perform relevant patching, client copies/system refreshes, transport management, and user administration.
Provide Basis support in internal projects and work alongside other project team members which includes SAP functional and development teams.
Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting Basis-related issues.
...
Governance of Nationwide Data and Signalling Platforms: A Data and Signalling Specialist is responsible for the end-to-end governance and operations of critical nationwide data and signalling platforms, including PS Core, UDM, Signalling Firewall, DRA, and related systems. The role oversees both control and data plane components, as well as subscriber databases such as UDM and SPR, to ensure platform stability, availability, and optimal performance.
Enforcement of Change Management Processes: The specialist ensures that all technical Methods of Procedure (MOPs), technical walkthroughs, and proposals for planned activities undergo comprehensive review and approval before implementation. This governance minimizes the risk of service-impacting incidents, strengthens compliance with change management processes, and reduces the likelihood of customer-affecting outages resulting from oversight or inadequate technical review.
Ensuring Partner/vendor SLA Compliance: The role is responsible for monitoring and enforcing vendor Service Level Agreement (SLA) compliance, including response and resolution times. It also leads technical war-room coordination, manages incident escalations, and ensures effective communication and stakeholder engagement to drive timely issue resolution.
...
Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly
...
Job Description:• Provide SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, assess security-related updates and the perform relevant patching, client copies/system refreshes, transport management, and user administration.• Provide Basis support in internal projects and work alongside other project team members which includes SAP functional and development teams.• Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting Basis-related issues.• Understanding user pain points and requirements, provide and implement solutions to address them.• Ensuring high system availability and optimal performance• Conduct continuous system optimization, monitoring, and problem analysis/resolution• Able to work in shifts or on standby• Perform other related duties as assigned
Requirements:• 5+ proven experience with SAP Technical Operation in Basis application, experience in supporting S/4HANA on-premise system.• Very good understanding of SAP Basis and experience in handling business requirements• Prior experience in using SAP Solution Manager and/or Cloud-ALM, specifically for health monitoring and deployment handling• Experience supporting cloud or hybrid system is a bonus, as is cloud-related certification (Azure, GCP, AWS etc)• Experience in security tools such as SecurityBridge is a bonus• Excellent team player with great communication skills• Highly self-motivated and directed, with keen attention to detail.• Business-fluent English skills.
SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
...
The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
...
Acquiring of new customers (deals, distributors) and new business opportunities
Establish necessary sales strategies, market surveys and competitor analysis to define market demands for products, systems and services and adapt approach.
Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
...