Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.
Strategic Sourcing & Category Management is responsible for procurement (e.g., purchasing and supply chain activities) (e.g., negotiation, purchase, and relationships associated with outsourced services). Specializes in overseeing and managing strategies for procurement of information technology (IT) initiatives, formulating goals, objectives, and timelines. Collaborates with management to understand business requirements and develops plans to achieve objectives, such as cost savings, cost avoidance and concluding of contractual negotiations.
Support/ Execute end-to-end operational migration activities, including contract repapering if any, system checking, client/account data remediation etc.