Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Childrens' Transactions: Enrolments, Subsidies, Withdrawals, Transfers, Notification of Changes, Special Approvals, Student Pass Applications, Promotion of Children
Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests