Candidates should possess strong Customer Support and Communication skills to handle inquiries clearly, professionally, and empathetically across online channels.
Candidates should possess solid Technical Support and Troubleshooting skills to interpret issues, guide users through solutions, and escalate cases effectively.
Candidates should possess good Analytical Skills to interpret user feedback, identify patterns in issues, and support improvements to processes and documentation....
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle....
Process customer claims documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Check all claims have been submitted within the allowed period and to advise the team if there is any pending accrual claims in the systems.
Check and verify on accrual and submit trading term on claims to make sure all necessary claims has been made....