Responsible for first line employee and manager inquiry support, ensuring responses are provided in a timely, high-quality manner, and are aligned with HR policies and knowledge.
Provides support and coaching to employees and managers on all employee lifecycle activities including inquiries on HR processes, programs and initiatives to deliver enhanced experiences and offer always on support (e.g. compensation, performance, onboarding, new hires, separation, disciplinary and other HR processes).
Assists in resolution of conflicts and provides coaching and counseling on employment matters.
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Collaborate with the sales team to assess customer needs, deliver product demonstrations, and support the validation/evaluation of new diagnostic systems.
Maintain deep knowledge of the current and future veterinary diagnostic product portfolio.
Provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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