Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Perform routine maintenance and repair on various access equipment, including scissor lifts, boom lifts, and aerial work platforms, ensuring optimal functionality and safety.
Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on equipment, utilizing technical expertise and diagnostic tools to identify root causes.
Conduct pre-delivery inspections and post-rental checks to ensure all equipment meets quality standards and client requirements.
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Technical Support Engineer, a Level 2 (L2) support role focuses on diagnosing, isolating, and resolving complex technical issues related to their Critical Event Management (CEM) platform.
Key Responsibilities
· Incident Resolution: Isolate, diagnose, and reproduce complex technical issues escalated from L1, maintaining high uptime and performance of SaaS products.
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
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Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
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Perform installation, implementation, maintenance of new and existing hardware, software, operating systems including updates, configuration changes and patches
Ensure high level of systems availability by monitoring system performance / resource utilization and performing fine-tuning and capacity planning
Troubleshoot and resolve systems related issues
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Partner collaboratively with operations to analyze and develop recommendations regarding failures and lost production and identify and implement solutions to improve the system, standard work and processes.
Implement and audit leading operational practices and purposefully raise performance by monitoring key performance indicators.
Responsible for leveraging the most effective approach to identify, monitor, and where applicable, implement continuous improvement and best practices initiatives.
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