Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement.
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You have 7+ years of software engineering experience: At least 3 years building production AI systems. Not prototypes - systems that handle real traffic at scale.
You’ve shipped production AI: Not notebooks. Not demos. Systems that handle real traffic, break in unexpected ways, and teach you things papers didn't mention.
You operate across paradigms: You are comfortable with SQL and with prompt engineering. You pick the right tool, not your favourite tool.
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Lead the evolution of our internal digital platform and, together with the team, ensure its technical soundness, reliability, completeness and a great user experience
Act as the platform technical product owner: drive its technical roadmap construction in coordination with stakeholders, help the team deliver features that are in line with platform customers’ needs and expectations
Design, build and maintain backend services and libraries (in Java and Kotlin)
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Day to day operations in technologies like OpenShift/k8s, Redis & Kafka
Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)
Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.
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Day to day operations in technologies like OpenShift/k8s, Redis & Kafka
Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)
Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.
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We're looking for an experienced Software Product Owner to join our team and drive the development and enhancement of innovative software platforms.
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Oversee daily front office activities, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient operations.
Ensure guests receive professional, courteous, and timely service while handling complaints and resolving issues effectively.
Maintain accurate guest records, room status, reports, cash transactions, and other front office documentation in compliance with company procedures.
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Assist the Project Manager in planning, coordinating, and executing project activities, focusing particularly on all electrical systems, equipment, and related infrastructure.
Support the PM in ensuring the project is delivered according to scope, schedule, cost, and quality requirements.
Coordinate with consultants, contractors, vendors, utility providers (e.g., TNB), and internal teams on all electrical-related project matters.
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