Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Manage and execute daily accounting tasks, including processing invoices, payments, and receipts, ensuring accuracy and timeliness in all transactions.
Proactively identify and pursue new business opportunities within the assigned territory, focusing on acquiring new clients for our digital marketing services.
Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.