The Multi-Branch Supervisor oversees operations, staff, and performance across multiple branch locations. They ensure smooth daily operations, maintain service quality, and drive business growth.
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At CBRE, you are empowered to take your career into your own hands. Finance Shared Services supports Procure-to-Pay (PTP), Record-to-Report (R2R), and finance governance processes across APAC and EMEA. We are seeking a highly motivated F&A PTP Service Desk Analyst to join our growing Kuala Lumpur Shared Service Centre.
This role serves as the first point of contact for finance-related enquiries and requests, providing Level 1 support to internal stakeholders while ensuring compliance with CBRE policies, Service Level Agreements (SLAs), and Sarbanes-Oxley (SOX) requirements.
The analyst will collaborate closely with cross-functional teams to resolve issues, support finance workflows and drive service excellence. Information about the F&A PTP Service Desk function and finance query resolution processes is reflected in internal service desk materials and SOPs.
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To maintain a high customer service focus by approaching your job with the customers always in mind.
To have a positive impact, taking personal responsibility and initiatives to resolve issues, always clearly communicating with both customers and colleagues.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
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Support purchasing and receiving operations: Assist with procurement, oversee receiving processes, and manage inventory to maintain appropriate stock levels and ensure efficient stock management
Collaborate with internal teams: Work closely with outlet managers to ensure purchases meet operational needs and specifications
Process invoices: Review invoices for accuracy and follow up on discrepancies to ensure timely payment and issue resolution
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Responsible for planning the company's quality system architecture and establishing, drafting, optimizing, and continuously improving quality system documents to ensure the company's operations comply with quality system requirements.
Responsible for organizing annual internal audits and management reviews of the quality system to ensure its suitability, adequacy, and effectiveness, and to form management review and internal audit records.
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