Lead commercial strategy to drive sustainable top-line growth across key industrial sectors (Semiconductor/FIZ, Oil & Gas/Petrochemical, General Manufacturing).
Maintains daily contact with the various project teams as well as coordinating and running the day-to-day operations inclusive of transactions required to maintaining a high level of customer satisfaction and project performance.
Responsibilities1. Develop, implement, and maintain Quality Management Systems (QMS) (e.g., ISO standards)2. Monitor and control production processes to ensure product quality3. Conduct chemical testing & analysis (e.g., titration, pH, concentration checks)4. Investigate quality issues / defects and perform root cause analysis (RCA)5. Work closely with production to improve process consistency and yield6. Ensure compliance with regulatory and safety standards (e.g., environmental, chemical handling)7. Prepare quality reports, SOPs, and documentation8. Handle customer complaints and corrective actions (CAPA)9. Support internal & external audits
Responsible for the overall sales cycle from the inventory checking, merchandising, understanding customer concern, proposing promotion orders, negotiation, execution, payment collection and after sales follow up such as check market return and return collection.