Maximize and contribute to sales within the store through exceptional customer service and retail experience.
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).
Ensure all products are price tagged and bar-coded before display.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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To report duty punctually, wearing hotel uniform with name tag intact, and maintaining a high standard of personal appearance and hygiene at all times.
Responsible to maintain hotel cleanliness, sanitation, and organization of assigned work areas.
To adhere to Housekeeping procedures (SOP) for all tasks specified at any one time.
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Menyediakan dan membersihkan bilik in-house, bilik berlepas (departure) dan bilik ketibaan mengikut borang tugasan harian yang diberikan oleh Penyelia Pengemasan.
Membersihkan bilik tetamu dan kawasan awam dengan teliti dan cekap mengikut standard yang ditetapkan dalam SOP Pengemasan.
Melengkapkan semula kelengkapan bilik (amenities) dan linen mengikut SOP.
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