Assist in planning and designing IP network infrastructure in accordance with project requirements and technical standards.
Implement the integration of IP Network (IPRAN, IPCORE) and related products (Router, Switch), including network planning, design, installation, commissioning, services integration, acceptance test, and service migration.
Support end-to-end coordination of network rollout activities, including site readiness, implementation scheduling, and dependency tracking.
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Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Invoice Processing & Verification: Receive, code, and match vendor invoices against purchase orders (POs) and delivery orders (DOs) using the 3-way matching principle.
Vendor Management: Maintain and update vendor profiles, respond to payment inquiries, and reconcile vendor statements regularly to resolve any discrepancies or missing invoices.
Month-End Closing: Assist in month-end closing activities by execute closing schedules efficiently, ensuring all transactions are captured within the strict corporate cutoff dates.
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Conduct members data analysis to determine program budgets and forecasts, and identify trends and behavior patterns for targeted audience segmentation.
Develop, implement, and manage a loyalty program aimed at enhancing customer retention.
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Serve as the area (state) owner for all Telco Prepaid and Postpaid businesses under the Open Channel and Modern Trade categories.
Monitor and report on competitor activities, programs, and presence within assigned clusters. Evaluate their effectiveness, threats, and opportunities, and recommend Quick Win strategies to ensure CelcomDigi remains competitive.
Ensure healthy cluster performance in alignment with the Sales & Distribution team’s pyramid health guidelines.
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Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories
Track team progress against key performance indicators and sales plans. Provide timely feedback to team members on the execution of sales action plans and development areas
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