Provide courteous and timely technical support to end-users via phone, email, or chat, assisting with IT-related issues, questions, and service requests.
Market & Customer Insights: Research target industries and customer needs; track trends, regulation, and competitors; summarize insights for 5GPN/Edge planning.
Execute onsite interventions (corrective / preventive maintenances, optimization / Must point implementations…), working individually or as part of a team, in accordance with prescribed intervals and procedures. Ensure proper setting and functionality of maintained equipment, and comply with relevant customer / SIG safety and working regulations at all times
Engage with business users and stakeholders to thoroughly understand their reporting needs, data-related challenges, and support analysis (engineering).