Provide administrative support in the registration, enrolment, invoicing and payment processing of our learners. This include following up with learners on their SFC, Training Allowance submissions and also their payments.
Primary responsibilities of this role includes owning, tracking and resolving database related incidents andrequests within provided SLAs, reviewing service related reports (e.g.: database backups, maintenance,monitoring) on a daily basis to ensure service related issues are identified and resolved within establishedSLAs, responding to database related alerts and escalations and working with database engineering to comeup with strategic solutions to recurring problems.