Develop annual customer plan for assigned key account customers to incorporating brand plans, category management & shopper insight.
Translate and cascade brand and trade strategies to customer plans, as well as oversee execution of the trade activities in order to strengthen and grow the brand presence and reach to optimise sell-out.
Collaborate and work closely with marketing and sales team to ensure development and implementation of customer category strategy and best in class execution.
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Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
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Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
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Manage and coordinate day-to-day inventory operations by working closely with clients, warehouse teams, principals, and internal stakeholders to ensure smooth and efficient execution of operational activities.
Oversee inventory control activities, including stock takes, cycle counts, and stock reconciliations, to maintain high inventory accuracy and ensure compliance with operational standards.
Coordinate customer order fulfillment and inbound shipment activities, providing timely updates and collaborating with relevant departments to ensure seamless order management and stock availability.
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