Customer Service: Interacting with customers in a friendly and helpful manner is crucial. You will be responsible for taking orders, answering customer inquiries, and providing recommendations about the dessert menu.
Order Taking: Accurately recording customer orders, whether it's for dine-in or takeaway, and entering them into the point-of-sale (POS) system.
Food Preparation: You will be involved in preparing or assembling desserts. You are also expected to present the desserts attractively and in accordance with the company's standards. This includes maintaining cleanliness and neatness in the dessert display area.
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Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Front End - Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Kitchen - To prepare foods such as Chickenjoy, Chicken Snacks, Chicken Wraps, Jolly Sausage, Burgers, Side Orders and Desserts, while following cooking instructions, safety procedures, and sanitary requirements.
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Overall oversight of daily operations for a high-volume of approximate 800-pax indoor and outdoor café, ensuring smooth service flow during peak and off-peak periods.
Coordinate and multitask across multiple service areas simultaneously (front of house, kitchen, self-ordering systems, clearing stations, outdoor seating) to maintain operational efficiency.
Ensure accurate opening and closing procedures, including cash handling, POS reconciliation, sales verification, and end-of-day reporting.
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Elite Welcoming: Greet guests warmly, manage table seating strategically, and guide patrons (including VIPs and regulars) to their assigned sections with a professional flair.
Booking Logistics: Handle reservations via phone/WhatsApp, maintain the digital booking log, and coordinate closely with security and floor managers to maximize weekend table occupancy.
Vibe & Sales: Engage with guests to recommend premium bottle packages, special promotions, and minimum-spend tables to drive revenue.
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