To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis
The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
We work as one, together with our partners, to achieve and build a strong and long-term relationship based on tolerance, respect, trust and mutual cooperation.
Regularly coordinates with Suppliers and/or internal customers on multiple programs to identify the needs in support of product demand. Issues build plans and purchase orders based on NPI product demand and assesses material risks, tracks WIP progress, ensures proper documentation and delivery with the Supply chain, and communicates program status updates.
Actively engage OEMs, Term Contractors to acquire deep knowledge on causes of faults, incidents. Develop measures to prevent similar incidents and pro-active check.