The candidate is responsible for the day-to-day customer service role dealing with customers, vendors and other BDP personnel located in offices/branches worldwide.
The candidate is also required to perform administrative and documentation functions.
Continuously improve on the existing business process and work closely with the immediate superior to ensure long-term success of the Company.
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The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
It will also involve managing Key Account customers, answering their enquiries and queries, Tracing & Tracking Freight keeping customers updated at all times, acknowledgment of deliveries, collections and bookings, data Entry and all Freight Administration and ensuring accurate costings and revenue’s are applied to each shipment.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Define the target SAP S/4HANA logistics architecture across business processes, applications, integrations, data, security, and reporting.
Lead the architecture for end-to-end supply chain processes, including Procure-to-Pay, Plan-to-Produce, Inventory-to-Deliver, Order-to-Cash integration, and warehouse execution.
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Ensure all owned, hired equipment meets legislative and operational standards.
Ensure the utilization of equipment adhered to the regulatory, product and customers’ requirements.
Coordinating with internal department and external parties on equipment survey inspections, modifications, preparations according to the requirements.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Manage key accounts at ZEISS SBUs & SSCs and acquire customer projects.
Review and, if necessary, clarify the customer's requirements specification, involve internal contacts, and assess implementation options in terms of IT-related, economic, and time-related dimensions.
Analyze inquiries regarding contract design, timeframe, and technical feasibility.
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