To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
Your primary objective will be to oversee all operational activities across specified warehousing sites in order to achieve all agreed financial + operational objectives. You will do this by working with a variety of internal + external stakeholders. The activities needed to deliver these objectives include:
The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
Act as the key contact point for Nestlé Affiliates, third-party Suppliers, Logistics Service Providers, Customs Authorities, and relevant Government Bodies for all import activities, including claims, complaints, returns, and refusals.