Fleet & Driver Scheduling: Assist the Coach Manager in assigning tour coaches and drivers to daily itineraries, charter transfers, and long-distance tours based on driver duty-hour regulations and vehicle capacity.
Analyse market trends and competitor performance to improve key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy rates.
We have a strong growth trajectory within Energy Sector (Oil & Gas, Decarbonization and Energy Transition) in Malaysia, which means unprecedented opportunity for the people on our teams. Join forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion to enhance the business capabilities of our clients.
Cultivate a culture of continuous improvement, focusing on Lean Six Sigma (LSS) methodologies and promoting data led statistical impact and decision making for our clients.
Lead and contribute to transformation engagements across Malaysia’s power and water utilities sectors, including digital transformation, operating model redesign, regulatory reform aligned with Malaysia’s sustainable energy goals, and enhanced customer experience.
Responsible for the development of trial-level and country-level site budgets that are in line with industry standards and local requirements, leveraging FMV benchmarking tools, BeOne Rate Cards, established systems, databases and processes.
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Regional Security Blueprinting: Establish unified security architecture patterns that harmonize Bank Negara Malaysia (BNM) RMiT requirements with MAS (Singapore), NBC (Cambodia), SBV (Vietnam), and HKMA (Hong Kong) regulations.
Monitor and manage real-time performance across Voice, Chat, Email, and Ticket channels to ensure SLA, queue waiting time, backlog, productivity, and operational KPIs are achieved.
Advise banks and financial institutions on credit, market, liquidity, interest-rate and operational risk management, including regulatory capital, IFRS 9, enterprise stress testing and asset and liability management.
Lead the formulation and execution of corporate business development strategies to capture new market opportunities, expand industry footprint, and drive commercial growth.
Qualification: Diploma in Facilities / Property / Real Estate Management, or Building Executive with a minimum of 1 year of relevant experienceExperience Level: Fresh graduates are encouraged to applyClient Environment: Corporate BPO OfficeWork Locations: Multiple sites (Bandar Sunway, Petaling Jaya, Cyberjaya, Bangsar)Technical Skills: Proficiency in MS Office (especially Excel) and email communicationCore Competencies: Detail oriented, good computer literacy, and accurate record‑keepingManage the client’s access control system, including ID and HID card printing and access activation using C‑Cure toolsEnsure timely delivery of ID cards in line with agreed Service Level Agreements (SLA) and ServiceNow ticket closuresCollect and deactivate access cards for resigning employees within client-defined timelinesMaintain adequate inventory levels of ID cards, ribbons, cartridges, and system spare partsKeep an up‑to‑date register of issued, returned, damaged, missing, and in‑stock access cardsConduct monthly access audits to ensure access permissions align with authorization policiesOperate and maintain CCTV and security systems, including live and recorded footage monitoring for incident reportingEnsure door access systems function correctly and pose no security or safety risksCoordinate with vendors and service providers on procurement, preventive maintenance (PPM), and corrective maintenance worksMaintain comprehensive service and maintenance reports for CCTV and access systemsCommunicate maintenance and repair activities to management in writingPerform routine inspections and submit daily and weekly operational reports (e.g. door alarms, CCTV logs, logbooks)Prepare and escalate incident reports within client‑defined timelinesConduct investigations when requested by client managementCoordinate with the Jakarta, Indonesia team on C‑Cure system matters and QCIC requirementsSupport CCTV and access system modification works, including relocations, additions, and removalsMaintain accurate records and execute all tasks in accordance with client security policiesProvide full support during internal and external audits