At Esco, we are committed to improving lives by inventing, discovering, and commercializing cutting-edge technologies in the life sciences industry. As a leading manufacturer of laboratory equipment, bioprocessing tools, and state-of-the-art IVF medical devices, we have built a global presence with over 30 companies in 43 office locations, serving more than 100 countries worldwide.
We continuously push boundaries in the life sciences field by leveraging the diverse expertise of our talented team. In return, we provide opportunities for growth and career development. Join us in expanding our global footprint and making human lives healthier and safer!
Responsible to supervise, check and inspect all MEP installations to ensure its functioning; and to ensure that regular scheduled servicing of the installations are carried out as part of preventive maintenance.
Responsible to check and inspect all lightings, fittings and timers to ensure its functionality.
Inspect toilets, plumbing installations and sanitary fittings at least twice a day and carry out all necessary maintenance and repair works....
Drive CRM strategy and lifecycle management to grow company's app downloads, active users, customer engagement and lifetime value through targeted onboarding, upsell, retention and win-back journeys.
Plan and execute multi-channel CRM campaigns across push notifications, SMS, email and in-app, leveraging customer segmentation, loyalty programmes and marketing automation to maximise campaign effectiveness.
Lead app engagement and platform initiatives, identifying opportunities to improve UX/UI, customer journeys, app stickiness, feature adoption and conversion....
Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters....
Provide strategic leadership and direction for the Program Management and Planning organization, establishing clear objectives, priorities, governance, and performance expectations.
Lead the management of existing programs and new customer projects from initiation through development, production ramp, execution, and customer fulfilment....