Lead organisation-wide Employee Engagement Surveys, Employee Pulse Surveys and follow-up initiatives.
Strong planning, project management and execution skills, able to manage multiple priorities concurrently and deliver impactful organisation-wide programmes and events.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors....
Design and develop caregiver support initiatives and pilot programmes to address evolving caregiver needs and strengthen preparedness across different caregiving journeys.
Conduct caregiver and landscape assessments to identify caregiver needs, barriers, motivations, service gaps and emerging trends across the care ecosystem.
Develop and refine caregiver service models, frameworks and operating approaches in collaboration with government agencies, AIC divisions and community care partners....
Develop and execute customer engagement and lifecycle marketing strategies across onboarding, engagement, retention and reactivation stages of the customer journey.
Design and optimise personalised customer journeys using behavioural insights, segmentation and lifecycle triggers to improve engagement and retention.
Partner with Product, Customer Experience, Commercial, Data and Analytics teams to deliver lifecycle initiatives aligned with business priorities....
Lead, develop and execute business IT plans and user journey to enable care recipients’ and caregivers’ access to subsidised care products and/or services. For example, translate policy intent and business requirements into user stories for business IT systems.
Identify opportunities to tap on technologies and authoritative data sources to better and/or converge user journey and experience for care recipients, caregivers, care providers and AIC. For instance, pilot new IT-enabled workflows to reduce overheads for care providers and AIC, and integrate AIC’s business IT systems with whole-of-government technology solutions and data to auto-qualify care recipients for multiple subsidises schemes.
Partner IT teams to implement IT policies, procedures, and best practices to enhance security, compliance, and operational efficiency of business IT systems....