Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.
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Respond promptly and professionally to customer inquiries regarding residential solar PV cleaning and maintenance services through telephone calls, WhatsApp, and email.
Provide accurate information on service packages, pricing, and scheduling availability.
Plan, organize, and coordinate daily, weekly, and monthly service schedules for the technical team.
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You will take full ownership of end-to-end resolution for CEO, Executive, and Regulatory Compliance escalations across Singapore and Malaysia.
You will strictly adhere to the 15-minute acknowledgement and 7-day resolution frameworks.
You will partner with Legal, Public Affairs, and Regional Compliance teams to draft empathetic, risk-mitigated executive write-ups and formal statutory responses, preventing brand fallout and regulatory penalties.
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Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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