Lead the design and continuous improvement of the end-to-end customer journey for cross-border customers, particularly within the Malaysia-Singapore corridor.
Lead and govern bank application migration of legacy on-premises workloads to cloud platforms, including application, data, and infrastructure modernization.
To manage, implement, support and maintain the various Maybank IB divisions’ Back Office systems and their interfaces in relation to the Company’s strategic initiatives to support the Business Sectors to achieve the Company’s goals and objectives.
Execute implementation of performance monitoring related initiatives and projects for IT systems and services to meet the needs of the business applications. These initiatives cover services deployed for Malaysia and regional sites.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Drive strategies to expand Halal-certified businesses while strengthening internal Halal competency through structured facilitation, advisory support, and capacity-building programmes.