Set up and sustain physical, electrical, chemical failure analysis equipment and operation such as SIMS, optical microscope, SEM/FIB/TEM with EDX, AFM, u-PL tools according project timeline and department KPI.Define methodology, perform routine/advanced sample preparation and failure analysis with resources management when applicable for FA requests (e.g. from new product introduction, production failures, yield improvement, reliability failures, and customer returns, these may include technical consultancy, failure analysis report writing and review).Plan and improve failure analysis capability and capacity continuously.Continually improve Failure Analysis works to ensure its efficiency and compliance.Sustain laboratory activities and actively provide technical advice and guidance to FA technicians in a systematic way.Ensure compliance (e.g. 5S, safety, ESD, cost compliance, radiation protection, laser protection, passing audit and deviation correction).Foster collaboration and positive culture.Perform other tasks as required by superiors and act as proxy as necessary.
Set up and sustain physical, electrical, chemical failure analysis equipment and operation such as SIMS, optical microscope, SEM/FIB/TEM with EDX, AFM, u-PL tools according project timeline and department KPI.Define methodology, perform routine/advanced sample preparation and failure analysis with resources management when applicable for FA requests (e.g. from new product introduction, production failures, yield improvement, reliability failures, and customer returns, these may include technical consultancy, failure analysis report writing and review).Plan and improve failure analysis capability and capacity continuously.Continually improve Failure Analysis works to ensure its efficiency and compliance.Sustain laboratory activities and actively provide technical advice and guidance to FA technicians in a systematic way.Ensure compliance (e.g. 5S, safety, ESD, cost compliance, radiation protection, laser protection, passing audit and deviation correction).Foster collaboration and positive culture.Perform other tasks as required by superiors and act as proxy as necessary.
Meet and greet customers, and attend to them promptly on their orders and requests while doing suggestive selling and complimentary closing.
Attend to mis-en-plus as directed on a daily routine and assist in monitoring the management of glassware and crockery to minimize breakages and losses
Work closely with the Supervisor and the team to ensure full compliance with Standard Operating Procedures (SOP).
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Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.
Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.
Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.
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Set up and sustain physical, electrical, chemical failure analysis equipment and operation such as SIMS, optical microscope, SEM/FIB/TEM with EDX, AFM, u-PL tools according project timeline and department KPI.Define methodology, perform routine/advanced sample preparation and failure analysis with resources management when applicable for FA requests (e.g. from new product introduction, production failures, yield improvement, reliability failures, and customer returns, these may include technical consultancy, failure analysis report writing and review).Plan and improve failure analysis capability and capacity continuously.Continually improve Failure Analysis works to ensure its efficiency and compliance.Sustain laboratory activities and actively provide technical advice and guidance to FA technicians in a systematic way.Ensure compliance (e.g. 5S, safety, ESD, cost compliance, radiation protection, laser protection, passing audit and deviation correction).Foster collaboration and positive culture.Perform other tasks as required by superiors and act as proxy as necessary.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
Manage and process monthly payroll activities, including salary, allowances, overtime, deductions, incentives, and other payroll-related payments.
Verify payroll inputs such as attendance, leave, overtime, new hires, resignations, salary adjustments, and employee movements before payroll processing.
Ensure timely and accurate submission and payment of statutory contributions and deductions, including EPF, SOCSO, EIS, PCB, and other applicable requirements.
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JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.