Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives.
Lead go-to-market strategy & operation of our advertising solutions to drive key product adoption & revenue growth across our diverse agency segments & advertiser segments
Participating in all phases of the Talent Acquisition process: gather position requirements from hiring managers and TA Partners, promote open positions via job portals, conduct screening, recruitment, assessment, candidate relationship management, and onboarding process.
Assist with process documentation, project management, program coordination, on matters such as onboarding, employee engagement, employee development etc.
Responsible for assisting in the onboarding and maintenance of agency and host resources in the Malaysia region, and maintaining cooperative relationships.
Build advanced and standardized DevOps/QA tools or platforms to accelerate R&D efficiency, improving the efficiency and quality of our engineering team;
Analyze business, media, and e-commerce performance data to extract insights across all products, providing support for strategic decision-making reviews & reporting.
Technical supporting implementation of new innovative technologies for manufacturing including the development of a systematic approach for developing requirements for new equipment.
Algorithm Development & Optimization: Design and implement matching algorithms and probabilistic models for task allocation and confidence scoring, focusing on multi-objective optimization that balances quality, cost, and efficiency constraints.
Conduct root cause analysis (RCA) on auto-moderation decisions and follow through on machine model optimization actions with relevant stakeholder teams
Conduct in-depth analyses using internal data as well as external primary and secondary sources to uncover key value drivers and identify growth opportunities