Support E-Commerce Operations: Collaborate with cross-departmental teams to manage e-commerce platforms like TikTok, Shopee, Lazada, and more.
Product Listing Management: Create and upload new product listings, ensuring accurate and up-to-date information. Manage the creation of shop content....
1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
2) Manage customer escalations and ensure that these are answered, tracked and escalated as required
3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes...