Set and Monitor GMV Targets: Establish clear GMV (Gross Merchandise Value) targets for each live host, monitor individual performance metrics, and implement strategies for continuous improvement.
Take ownership of the overall network architecture and engineering standards across multiple sites, covering campus networks, data centres, WAN, and remote access.
Team Leadership & Operations: Assist the Manager in overseeing daily field service operations, including resource planning, job scheduling, service fulfilment, fault call management, and team performance.