The DRTM Lead is responsible for building, operationalising, and scaling Zuellig Pharma's telesales and digital services portfolio. A significant portion of this role is dedicated to telesales team building, KPI execution, CRM management, and coaching. This commercially-oriented role sits at the intersection of inside sales leadership, client service management, and digital marketing.
Build the Team: Take full ownership of recruiting, onboarding, and scaling the telesales team across the MY/SG/BN cluster. Assess current capabilities and implement a structured hiring and training roadmap.
Telesales Operations: Own the outbound and inbound telesales strategy. Direct call scripts, objection handling frameworks, and demand stimulation campaigns to drive revenue and order volume.
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